The Elliott Practice Support blog

Running a healthier practice

Practical notes on billing, credit control, Cliniko and cash flow — for private healthcare practices.

2 September 2026 · Healthcare Billing

The 15-Minute End-of-Day Billing Routine That Stops Revenue Leaking Out of Your Clinic

A simple daily billing habit that catches errors before they cost you. Here's the 15-minute routine I use to stop clinic revenue quietly slipping away.

31 August 2026 · Growing Your Practice

The First 48 Hours: Turning New Patient Enquiries Into Booked Appointments

Most lost patients aren't lost at treatment — they're lost between the enquiry and the first appointment. Here's how to fix that gap.

What we write about

Elliott Practice Support helps private healthcare clinics — physiotherapy, osteopathy, chiropractic and more — stay on top of the admin that keeps a practice financially healthy. This blog is where we share what we learn along the way.

Expect practical, no-jargon guidance on healthcare billing and daily invoicing, credit control and reducing aged debt, submitting and reconciling private medical insurance claims (Bupa, AXA, WPA and Vitality), getting the most out of Cliniko, and the cash-flow habits that help a clinic get paid faster. We also cover the day-to-day of running a practice — the patient journey, outsourcing versus hiring, and the small efficiencies that free owners to focus on growth.

Every article is written for busy clinic owners and managers who would rather spend their time with patients than chasing paperwork.

The topics we cover

Healthcare billing — invoicing patients and insurers accurately and on time, and the daily habits that stop revenue leaking.
Credit control & aged debt — chasing overdue invoices politely and effectively, and recovering debt without upsetting patients.
Insurance & claims — submitting and following up private medical insurance claims, handling rejections, remittances and reconciliation.
Cliniko tips — practical ways to get more from Cliniko for invoicing, payments, reporting and day-to-day workflows.
Cash flow & finance — forecasting, getting paid faster, and protecting the financial health of your practice.
Practice management — the diary, the patient journey, admin, and the outsourcing-versus-hiring decision.
Growing your practice — attracting and retaining patients, your online presence, reviews and the efficiency that frees you to grow.

New articles are added regularly. If there's a topic you'd like us to cover, get in touch — we're always glad to hear what would genuinely help your practice.